citibank is my first CC with rewards - free of $$ charge; free of cost however - not even close.
#1 Gripe: thankyou network is pathetic.
the “reward” points you receive are approx. 100/dollar spent. ok fine. I decided to use some - 13,500 points for a PS2 - cool - about $135. I order it up on 11/20. it is now the 27th and the order status remains exactly what it was the day I placed it: “In Progress.” perhaps I need to send them a friendly reminder? oh, what’s this - no email or e-contact method whatsoever, an address and a phone #. fuuuck you!
#2 Gripe: my finance charge calculation cycle based on std purchases is *20* days. NOT the same as my billing cycle (30 days.) this underhanded practice basically forces you into paying every 20 days or else you get charged. this is the first time I’ve encountered this tactic; it is sneaky and irritating. fuck you.
#3 Gripe: seriously, where’s my ps2?! assholes.
#4 Gripe: I called citi about a month ago to inquire about changing the due date of my payments. ‘ok np’ the CSR says in a garbled D-student english tongue. I ask to have a fee removed - ‘ok np, check back with us in 7 biz days’ - wtf? apparently ‘billing’ has to look over the acct and decide if I am worthy. ok fine I say. thanks…… at which point the CSR launches into a spcheel about some credit protection - y’know, 30 days free of “id/credit protection” yada yada shit that is probably included in my account already anyway. I say no. she launches into yet another spcheel. I am polite, I say no thanks I will consider it - mistake - as this is apparently another keyword for yet another speech. I am annoyed. I said no. good bye. in short - my gripe is NO FREE CUSTOMER SERVICE - you pay with your time as they WILL TRY TO SELL YOU SOMETHING after “helping” you. fu.
#5 semi-gripe: I did end up receiving the PS2. it took nearly *two* months and the status was never updated. well at least I got it…
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